Assistant & Support

The Fiber assistant is the front door for help. It can read your account, answer questions about Fiber, and open a support ticket with the Fiber team when a person needs to look.

Open the assistant

• Mobile: tap your name at the top of Home and choose Chat with assistant. On a failed activity, Ask Fiber opens the assistant with that activity attached.
• Web: the Assistant dock along the bottom of the screen. You can open more than one conversation and resize them. At phone width, it's in the account menu.

What it can do

• Show your balances, holdings, and recent activity, and summarize a month: money in and out, investments, and interest.
• Look up prices, compare assets on a chart, and research assets, including ones Fiber doesn't list.
• Give you a deposit address once you've picked the coin and the network. For USDC on Arbitrum, use Receive in the app.
• Explain how Fiber works, from these docs and fiber.so.
• Prepare a send or a trade when you ask for one with an exact amount.

Nothing moves until you confirm. For a send or trade, the assistant shows a card with the exact details. Tap Confirm and pass the security check to run it. A send card expires after 10 minutes and a trade card after 4 minutes. After that, ask again.

The assistant answers in the language you write in. The app itself is available in English, Spanish, and French.

Memory

The assistant can remember useful details between conversations, such as your preferences or goals. On mobile, open Settings > Assistant to read or edit its memory. You and the assistant can both change it. The assistant is told not to save passwords, codes, keys, backup details, full addresses, or balances. Don't add them yourself.

Daily limit

Each account has a daily assistant allowance. If you reach it, you'll see "You've reached today's Assistant limit. Try again tomorrow." It resets at midnight UTC. Support tickets don't count toward it. If you hit the limit and need a person, open a ticket from Settings > Support.

Support tickets

Ask in the chat. Writing "I'd like to talk to a person" is enough. The assistant also offers to bring in the team when an account problem needs it, such as missing or blocked funds, verification, a security concern, or anything it can't resolve. It opens a support ticket and shows a card that opens it. You can also open a ticket yourself from Settings > Support > New ticket, in the app or on the web. The Fiber team can also start a ticket when they need to reach you. You get a "Message from Fiber support" notification, and the ticket shows that Fiber support started it.

Each ticket has its own screen, apart from the assistant chat:

• At the top is the summary the assistant shared with the team, so you don't have to repeat yourself.
• Replies from the team are labeled Fiber support. You get a "Fiber support replied" notification, and Home shows the reply until you read it.
• Reply in the ticket to add details, such as the activity reference, the date, and the amount.
• The status shows Waiting for the team, Replied, or Resolved.

If you already have an open ticket and ask the assistant for a person again, it points you to that ticket instead of opening another. Only the Fiber team closes a ticket. Once it's resolved, it's read-only. If you need more help, open a new ticket.

The team replies during business hours, Pacific time, and there's no guaranteed response time. All your tickets are in Settings > Support, open ones first.

Other ways to reach us

• Email: [email protected]
• Phone: when you're signed in on the web, Call support in the sidebar or account menu shows the number for account help. For questions before you open an account, call (929) 374-2691. Phones are answered during business hours, Pacific time.

Keep your account safe while getting help

Share the activity reference, such as DP… or TX…, the date, the amount, the network, and a public transaction hash if you have one. These are safe to share.

Never share verification codes, passwords, your wallet backup file or its password, or private keys. Fiber will never ask for them. See Account Security for Fiber's official websites and social accounts.

Connect ChatGPT

You can let ChatGPT read your Fiber account.

1. In an empty assistant chat, tap Connect to ChatGPT. On the web, use the connect button in the assistant dock.
2. Copy the prompt into ChatGPT, then sign in to Fiber when ChatGPT asks.
3. Review the access and tap Allow connection.

ChatGPT can view your account, balances, portfolio, contacts, activity, and the asset catalog. It cannot send money, trade, create deposit addresses, or change anything in Fiber. To disconnect, remove the Fiber connector in ChatGPT's settings.

Feedback

Feedback is for ideas, requests, and bugs that don't need a reply. Open Settings > Send feedback, in the app or on the web, and add up to five screenshots. On iPhone, shaking the phone opens it with a screenshot of what you were looking at. You can also tell the assistant, and it passes your feedback to the team. The team reads every note but doesn't reply. For help with your account, open a support ticket instead.