Your Account

Most account settings live in two places. Tap your name at the top of Home to open the account menu: your accounts, Add Account, History, Account details, Refer & earn, Settings, and Chat with assistant. On the web, use Settings in the sidebar or account menu.

Signing in

New accounts Register with an email and a password. The password needs at least 12 characters, with an uppercase letter, a lowercase letter, a number, and a symbol. Fiber then emails you a 6-digit code to confirm the address. It expires after 5 minutes.

To get back in, choose Login and enter your email and password. If your account started with a phone number or a Fibertag, these still work, but only for accounts that already exist:

• Fibertag and password: enter your Fibertag in the same field as your email.
• Sign in with a code: Fiber sends a 6-digit code by email or text. A text only reaches a number already verified on an account with no verified email. Otherwise no text arrives and the code screen won't accept anything, so sign in with your email instead.

Setting up your email and password

If your account doesn't have a verified email and a password yet, Fiber asks you to add them the next time you open it. You can't use the rest of the app until you finish. Your funds, Fibertag, and phone number don't change.

Forgot your password

Choose Forgot password? on the Login screen, enter your email, and use the 6-digit code to choose a new password. This also signs you out everywhere, so log in again afterward. If your account has no email yet, sign in with your phone or Fibertag instead and add one.

If you didn't get a code, the Resend button unlocks after 30 seconds. Check that the number includes the right country code, and check your spam folder for email codes. An expired or already-used code shows as an invalid code. Request a new one.

When SMS codes don't arrive

• "We can't send SMS codes to this number right now." Fiber can't send SMS codes to numbers in some countries. Go back and log in with your email and password.
• "Our SMS provider is temporarily blocking codes to this number. Try again later." The provider has temporarily blocked delivery. Wait and try again later; repeated requests won't lift the block.
• "Too many codes were requested. Wait a few minutes and try again." A send limit has been reached. Wait before requesting another code.
• "We couldn't send the code. Try again in a few minutes." The text message provider couldn't deliver the code. Check the number and country code, wait a few minutes, and try again. Older versions may show phone_verification_send_failed. If it keeps failing, sign in with email and ask support for help.

If resending or verifying your phone during identity verification fails in an older mobile app, update Fiber. For an older app's resend failure, you can also go back and enter the number again.

A verified phone number isn't required to open an account. You do need one for the $25 deposit bonus and US bank details. Friends you refer need one too. If codes can't reach your number, tell support so they can look into it.

Your Fibertag

Your Fibertag is your public @handle. Other Fiber users find you and send you money with it. Change it in Account details on mobile, or Settings > Account > Fibertag on the web.

Email and phone number

Add or change your email or phone number in Account details (web: Settings > Account). Fiber sends a 6-digit code to confirm the new address or number.

• An email or phone number can belong to only one Fiber account.
• If a phone number is already on another account, Fiber says "We couldn't add this phone number. Please contact support." It doesn't say why, so nobody can use this screen to check whether a number has an account. A temporary verification failure shows the same message.
• If an email is already on another account, Fiber tells you.

Settings > Privacy settings controls whether people can find you by your phone number or email.

Country of residence

Your country of residence decides which features you can use, such as tokenized stocks and US bank details. Fiber picks it in this order:

1. The country from your approved identity verification
2. Your verified phone number's country
3. The country you selected
4. Your current location

To change it, open Account details > Residency > Change, pick your country, and tap Save residency. On the web, it's Settings > Account > Residency. You can change your selection once every 7 days. Your selection can't override a country that comes from identity verification or a verified phone.

Multiple accounts

You can be signed in to up to five accounts on one phone or browser. Open the account menu and tap Add Account to add one. Tap an account to switch to it.

Sign out in Settings > Security asks how to sign out:

• Sign out from current account signs out the one you're using and switches to another signed-in account.
• Sign out from all accounts signs out every account on this device.

Settings

In Settings you'll also find:

• Statements: monthly PDF statements. See Activity & Statements.
• Notification settings: push and email choices for each kind of update.
• Spam: tokens hidden from your balances. See Deposits.
• Language: English, Español, or Français, for the app and the notifications we send.
• Appearance: System, Always light, or Always dark.
• Assistant: the assistant's memory. See Assistant & Support.
• Support: your tickets with the Fiber team. See Assistant & Support.
• Send feedback: ideas and bugs for the team. See Feedback.
• Security: App Lock, passkeys, devices, wallet backup, and account deletion. See Account Security.

Deleting your account

Before you delete, send or withdraw your balance. After deletion, you can't open that wallet in Fiber again. Your backup still holds your keys and private balance, and Fiber's recovery tools can get them out without the app.

Settings > Security > Delete account walks you through it:

1. Set a password for an encrypted backup of your wallet. It must be at least 12 characters.
2. Confirm it's you, then save the backup file.
3. Choose that saved file again so Fiber can check you kept the right one.
4. Confirm the deletion.

Deleting your account signs you out everywhere and frees your email, phone number, and Fibertag for reuse. It doesn't move your assets. Anything you leave behind stays in that wallet. With the backup file and its password, you can still get its private balance and keys out. See Recovery Tools. A new account gets a different wallet.